Most technical professionals believe that getting to the right answer on an assignment constitutes having done a “good job.” unfortunately, delivering a correct technical answer became the expected norm in the business long ago.
The right answer is necessary, but often insufficient for satisfying a client. How you treat a client can be as important – if not more important – than what you do for them.
Achieving sales and developing technical skills are critical to success, but superior client service is what makes a business long-lived.
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